Onsite Troubleshooting Q & A

Q: You should troubleshoot before opening all parts.

Ans:True

Q2:You should troubleshoot whenthe dispatch says”replace all parts”.

Ans:False.

Q3:You should troubleshoot after parts replacement to verify the system is operational.

Ans:True.

Q4:You should troubleshoot when the part replaced did not solve the customer’s problem.

Ans:True.

Q5:Many isses can be addressd by:

Ans:Downloading and installing the latest version of BIOS.

Q6:A part is considered “used”or”consumed”if-

Ans:There are pen or ink marks on the part or the part’s label.

If the antistatic seal is broken.

If you appl any label that says”defective”,”consumed”,”used”.