Dell Driver Download

CLICK HERE to download the dell product driver





CLICK HERE to download the dell product driver





CLICK HERE to download the dell product driver

Onsite Troubleshooting Q & A

Q: You should troubleshoot before opening all parts.

Ans:True

Q2:You should troubleshoot whenthe dispatch says”replace all parts”.

Ans:False.

Q3:You should troubleshoot after parts replacement to verify the system is operational.

Ans:True.

Q4:You should troubleshoot when the part replaced did not solve the customer’s problem.

Ans:True.

Q5:Many isses can be addressd by:

Ans:Downloading and installing the latest version of BIOS.

Q6:A part is considered “used”or”consumed”if-

Ans:There are pen or ink marks on the part or the part’s label.

If the antistatic seal is broken.

If you appl any label that says”defective”,”consumed”,”used”.

12th Generation Server Q & A

Q:When routing the cable through the inner and outer baskets,what should a technician ensure?

Ans:There is proper slack for the extension of the cable management assembly arm.

Q:Which of the following components is not part of the cable management arm(CMA) kit?

Ans:Cable management arm cover.

Q:What is the first step taken when installing the cable management arm tray?

Ans:Align the tray with the receiver brackets on the inner edges of the rails.

Q:The status indicator cable connects to the system next to which port?

Ans:iDRAC Port.

Q:The cable management arm must be installed on either the left or the right depending on the cable routing from the system.

Ans:True.

DCSE Portable 2013 Q & A

Q1: Which Product family is optimal for graphic rendering and complex data analysis?

Ans: Precision

Q2: Which checks should you perform when a faulty processor is suspected?

Ans:Thermal and Beep codes

Q3: What will leaving a power unplugged for 2 minutes accomplish?

Ans:Reset the power supply.

Q4: What should you do before replacing a hard drive?

Ans: Run the hard drive self-test

Q5: A notebook will not boot.The PSA/ePSA indicates that the hard drive pass checks
  Which of these is the most likely explanation.
Ans: Corrupt Operating System
         Hard drive connection not seated correctly
         Missing operating system

Q6: Which key do you press during power-on to access the bios interface?

Ans: <F2>.

Q7: Which of the Following are reasons you might go into the BIOS?
Ans: verify device are connected.
        make adjustments to hardware functionality
        report on computer hardware

Q8: How is the display of a Latitude Notebook connected to the system board?

Ans: LVDS Cable.

Q9: What should you do before starting troubleshooting a problem?

Ans: Check whether the system is in warranty.

Q10: When returing a printed circuit board assembly to dell.which of the following repacking steps should be taken?

Ans: Insert the board into an ESD bag

        Place small parts between upper foam covering and the box lid.

Q11: Working on a Notebook,you remove the system DIMMs and switch power back on.the system does not beep.what can you conclude from this?

 Ans: System Board is bad.

Q12: Which innovation supersedes older BIOS in dell portable and desktop computers?
Ans: UEFI BIOS.

Q13: How is the LVDS  cable secured to the LCD panel connector?

Ans:  Adhesive tape

Q14: When replacing a system board.what happens if you enter an incorrect service tag?

Ans: Replacement fails,and a new system board must be requested.

Q15: Which precaution should you take before removing the batter from an inspiron 5423?

Ans :Ensure that the battery switch is set off before removing the battery.

Q16: In what way does the installation of a 7mm HDD in the precision differ from installation of a 9mm drive?

Ans: The 7mm HDD requires a rubber filler installed to the HDD bracket.

Q17: You need to remove the palm rest from an inspiron notebook.which cables do you need to replace to release from their connectors on the system board?

Ans: Hot key

        TouchPad

        Power

Q18: The replacement for Dell 32-bit diagnostics is:

Ans: ePSA

Q19: What aid is in place to help you ensure that only the correct screws are fastened?

Ans: Color-coded screw-holes.

Q20: How do we run PAID LCD BIST Diagonstic?

Ans: Press and hold down the <D> key.Press the power button.

DCSE Desktop 2013 Q & A

Q1: Which Product family is optimal for graphic rendering and complex data analysis?
Ans: Precision

Q2: To determine if a system has a bad memory DIMM, you should:
Ans: Remove all memory modules except memory in the 1st slot.

Q3: Which checks should you perform when a faulty processor is suspected?
Ans: Thermal and Beep codes

Q4: Which of the Following are reasons you might go into the BIOS?
Ans: verify device are connected.
make adjustments to hardware functionality
report on computer hardware

Q5: What precautions should you take to help prevent electrostatic discharge?
Ans: Handle components by the edges.
Wear a fully-gronded ESD wrist strap.
Remove plastic bags, Styrofoam, and tape from work area.

Q6: What should you do before starting troubleshooting a problem?
Ans: Whenever possible, check that the system has the latest BIOS version.

Q7: Why should ZIF socket T covers be replaced on system boards for returns?
Ans: To protect the socket pins.

Q8: Which innovation supersedes older BIOS in dell portable and desktop computers?
Ans: UEFI BIOS.

Q9: When replacing the USB 3.0 cable in the Precision T7600.What will need to be removed?
Ans: System Board

Q10: A desktop will not boot.The PSA/ePSA indicates that the hard drive pass checks.
Which of these is the most likely explanation.
Ans: Corrupt Operating System
Missing operating system

Q11: What should you do before replacing a hard drive?
Ans: Run the hard drive self-test

Q12: Working on a desktop, you remove the system DIMMs and switch power back on.the system does not beep.what can you conclude from this?
Ans: System Board is bad.

Q13: Which key do you press during power-on to access the bios interface?
Ans: .

Q14: The newest Optiplex systems indicate faults by means of:
Ans: The Power Button LED.

Q15: Where will you find a BIST(built-in self-test) button on an Optiplex or Precision computer?
Ans: On the power supply unit.

Q16: What do newer Optiplex systems use to mount fans to the system?
Ans: Rubber Grommets instead of screws.

Q17: Working with the Precision R5500.in which first available slot should you install the PSU?
Ans: Lowest slot.

Q18: Which of these computers have VESA mount brackets?
Ans: Optiplex 9010 AIO
Inspiron 2330 AIO

Q19: Which portfolio has a model which may be housed in the data Center?
Ans: Precision.

Q20: You should always check the service tag to ensure that you are servicing the right system:
Ans: True

Q21: Best practices when handling parts(motherboards,cards,HDDs,etc;) include:
Ans: Lifting and Holding edges and sides of part

DRDB0112WBTS - DR4100 Introduction and Sales Overview v2 0813

1. Which of the following is not considered a key function of the DR4100?

inline deduplication

replication

disruptive deployment

protocol support

2. What percentage of all data is stored on PC desktops or laptop computers, according to a recent study by Small Business Computing?

54%

60%

65%

80%

3. As a technology, ___________ is about reducing and or eliminating redundant pieces of data

rehydration

deduplication

replication

backup

4. Which of the following is not a factor in the DR4100 Total Cost of Ownership (TCO)?

it scales up in physical storage capacity

it reduces the backup storage costs

it has all-inclusive licensing

it is a digital storage device

5. Which of the following best completes the statement? The DR4100 is _______________ dedicated to data deduplication for backups.

a software solution

a hardware appliance

a combination of a hardware and software solution

a virtual software solution

6. Which role is not considered a potential target persona for the DR4100?

IT Manager

Backup Administrator

Database Administrator

Financial Analyst

7. Which is not a benefit of the DR4100 for backup and recovery?

handles large data growth

provides data protection

provides a network firewall

keeps backup and storage costs low

8. With disk based expansion, the DR4100 can have up to ______ GB of raw usable capacity

2.7 TB

27 TB

8.1 TB

81 TB

9. Which of the following is not a key feature of the DR4100?

backup

deduplication

compression

security

10. What percentage of business data loss is due to human-induced disasters, as reported by the Association of Information Technology Professionals?

75%

99%

26%

80%

Dell Tech Driect Exam 2015 Dell™ Training for Dell™ Chromebook 11

1.	The Dell Chromebook 11 does not consist of ePSA, Dell BIOS or F12 menu. All diagnostics are dependent on the Google Chrome OS. CROSH Test is used to run diagnostics. What is the command used to for a more complete list of commands for debugging purposes?
	help
	Ctrl + M
	help_advanced
	Ctrl + M + T

2.You suspect a possible memory failure. What memory test should be run to verify the failure?

 Press Ctrl + Alt + T. Type memory_test 

Press Ctrl + Alt + D. Type memory_test 

Press Ctrl + M. Type memory_test 

Run the ePSA Diagnostics Test

3.What is the purpose of RMA Shim to be carried out in Dell Chromebook 11 after any electrical parts being replaced?

  To ensure the parts replacement passes the diagnostics, enumerates the Hardware ID and re-installs the OS 

To ensure the LCD Display brightness and contrast is at optimal level 

To ensure the processor ID is matched with the memory ID

 To register new License Key for Chrome OS

4.Where can you obtain the RMA Shim utilities files to run the process?

  When creatinge a dispatch for Chromebook in Tech Direct webpage

 Dell Support website

 Request from Dell Technical Support agent

 Tech Direct main login page

5.What parts are NOT required to run RMA Shim process after replacing the parts in Dell Chromebook 11? (Select all that apply.)

  SSD

 SD Memory Card

 WLAN Card

 Battery

 System Board

 Bottom Cover

6.It is recommended that the Fan module is removed before sliding and remove the WLAN card from its slot. The reason is due to space constraints between the WLAN card and Fan module. True or False?

  True

 False

7.If you found the Dell Chromebook Keyboard is faulty and need to be replaced, what is the part you will request Dell Technical Support agent to dispatch?

  Palmrest Assembly

 System Board only

 LCD Assembly

 Keyboard only

8.Dell Chromebook 11 LCD Display is blank. You have tried to plug in AC Adapter and restart the Chromebook by holding down until the device turns off then turning it back on again. What is the next step of testing before requesting for hardware replacement?

  Run ePSA test

 Reset or Recover the Chromebook 

Press ESC key two times

 Press F12 during system starts up

9.What is the command to run a battery test by using CROSH on the web browser?

  diag_battery 

     battery_test

  battery_diagnostics 

  test_battery

10.What will be the issue when the Status LED light located at the front right of the Chromebook is blinking amber?

  AC Powered, charge level less that 97% charging

 AC Powered, charge level higher that 97%

 Battery powered, charge level less that 10%

 Battery Error

PowerEdge M620 Blade Server

Processor

• Intel® Xeon® processor E5-2600 and E5-2600 v2 product families
  
  Internal Interconnect:
  Intel^® QuickPath Interconnect (QPI): 6.4 GT/s; 7.2 GT/s; 8.0 GT/s
  
  Cache:2.5MB per core;
  
  Core options:4, 6, 8, 10, 12

Operating System

• Microsoft® Windows Server® 2012
  Microsoft Windows Server 2012 R2 (includes Hyper-V®)
  Microsoft Windows Server 2008 R2 SP1, x64 (includes Hyper-V)
  Novell® SUSE® Linux Enterprise Server
  Red Hat® Enterprise Linux®
  Virtualization options:
  Citrix® XenServer®
  VMware® vSphere® ESXi™
  Red Hat Enterprise Virtualization®

Chipset

• Intel C602

Memory²

• Up to 768GB (24 DIMM slots) 2GB/4GB/8GB/16GB/32GB DDR3 up to 1866MT/s
  
  Up to 1.5TB (24 DIMM slots): 64GB DDR3 LRDIMM up to 1600MT/s (with Intel Xeon processor E5-2600 v2 product family only)

Storage

• Hot-plug hard drive options:
  Up to two 2.5” PCIe SSD, SATA HDD/SSD, or SAS HDD/SSD
  Maximum internal storage:
  Up to 2.4TB with 2 x 2.5” SAS (10K) 1.2TB hard drives
  USB Ports:
  2 front, 1 internal

I/O Mezzanine Card Options

• Dell Select Network Adapter (NDC) options:Broadcom® 57810S-k dual-port 10Gb KR blade NDC
  Broadcom 57840 quad-port KR blade converged NDC
  Intel X520-k dual-port 10Gb KR blade NDC
  QLogic® QMD8262-k dual-port 10Gb NDC
  
  Fibre channel:QLogic QME2662 (FC16)
  Emulex LPm16002B-D (FC16)
  QLogic QME2572 (FC8)
  Emulex® LPe1205-M (FC8)
  
  1Gb/10Gb adapters:Brocade® BR1741M-k dual-port 10Gb CNA
  QLogic QME8262-k dual-port 10Gb KR CNA
  Broadcom 57810S-k dual-port 10Gb KR
  Intel Ethernet X520-K dual-port 10Gb
  Intel I350 quad-port 1Gb
  Broadcom 5719 quad-port 1Gb
  Mellanox ConnectX-3 dual-port 10GbE KR blade 
  
  InfiniBand:Mellanox® ConnectX®-3 dual-port FDR10
  Mellanox ConnectX-3 dual-port FDR
  Mellanox ConnectX-3 dual-port QDR

RAID Controllers

• Internal controllers:
  PERC S110 (SW RAID)
  PERC H310
  PERC H710
  PERC H710P

Communications

• Two internal SD cards dedicated for hypervisor
  One dedicated for vFlash media support

Power

• Supplied by Dell PowerEdge M1000e Blade Enclosure
  
  Form Factor:Half-height blade
  
  Enclosure:
  Dell™ PowerEdge™ M1000e Blade Enclosure

Graphics Card

• Integrated Matrox® G200

Management

Remote management 
iDRAC7 with Lifecycle Controller for Blades (default), iDRAC7 Enterprise with Lifecycle Controller (upgrade option) 

Systems management
IPMI 2.0 compliant 
Dell OpenManage™ Essentials 
Dell OpenManage Power Center 
Dell OpenManage integrations and Connections: 
• OpenManage Integration Suite for Microsoft® System Center
• OpenManage Integration for VMware® vCenter™
• HP Operations Manager, IBM Tivoli® Netcool®, and CA Network and Systems Management