Onsite Troubleshooting Q & A

Q: You should troubleshoot before opening all parts.

Ans:True

Q2:You should troubleshoot whenthe dispatch says”replace all parts”.

Ans:False.

Q3:You should troubleshoot after parts replacement to verify the system is operational.

Ans:True.

Q4:You should troubleshoot when the part replaced did not solve the customer’s problem.

Ans:True.

Q5:Many isses can be addressd by:

Ans:Downloading and installing the latest version of BIOS.

Q6:A part is considered “used”or”consumed”if-

Ans:There are pen or ink marks on the part or the part’s label.

If the antistatic seal is broken.

If you appl any label that says”defective”,”consumed”,”used”.

12th Generation Server Q & A

Q:When routing the cable through the inner and outer baskets,what should a technician ensure?

Ans:There is proper slack for the extension of the cable management assembly arm.

Q:Which of the following components is not part of the cable management arm(CMA) kit?

Ans:Cable management arm cover.

Q:What is the first step taken when installing the cable management arm tray?

Ans:Align the tray with the receiver brackets on the inner edges of the rails.

Q:The status indicator cable connects to the system next to which port?

Ans:iDRAC Port.

Q:The cable management arm must be installed on either the left or the right depending on the cable routing from the system.

Ans:True.